FAQ

Persons with Disabilities can have the word “Disability” included on their TRIDENT ID Card to help facilitate access to relevant services. To request this, the person must be registered with the National Disabilities Unit (NDU). Where required, the NDU will provide a Medical Registration Form to be completed by a medical practitioner. As TRIDENT evolves, verified disability status can also be made available through authorised digital services and credentials, including the Verified Data Gateway and TRIDENT ID Wallet, subject to the applicable policies and citizen controls.

Start with the TRIDENT Integration Portal, where you can explore available use cases, APIs, technical documentation, and integration guidance.

To begin hands-on integration, contact the TRIDENT Programme team to request access to the Sandbox and Testing environments, where your organisation can start testing TRIDENT APIs and Shared Services before moving toward production.

No. The TRIDENT Wallet and TRIDENT ID Card are complementary ways of using your trusted identity. The appropriate form depends on the service, the context and the type of information or credential required.

TRIDENT is designed with lifecycle controls for lost or replaced devices, including deactivation of the affected Mobile Authenticator or Wallet. Citizens can use the TRIDENT Citizen Self-Service Portal, also referred to as the User Portal, to view and manage the digital identity capabilities associated with their TRIDENT ID, including supported actions for lost or replaced devices. Detailed recovery and reactivation procedures are provided with the applicable production service.

TRIDENT digital services are being introduced progressively. Availability, eligibility, activation instructions and supported use cases are published through official TRIDENT channels as the modernisation programme advances.

TRIDENT is designed to support approved remote, assisted and in-person identity activation journeys. Remote activation may use the TRIDENT ID Card, authoritative identity information, document checks and biometric verification, depending on the applicable policy and assurance requirements.

TRIDENT ID can be activated either in person or through a fully remote journey, depending on the applicable eligibility and identity-assurance requirements. Remote activation is designed to extend access to citizens wherever they are, including Barbadians living abroad and members of the diaspora. Official instructions, available activation channels, and required identity checks are published as each option becomes available.

Yes. Subject to Government approval and the applicable issuance policies, authorised agencies can use TRIDENT Shared Services to issue their own trusted credentials. Examples may include digital birth certificates, mobile driving licences, health credentials, educational qualifications and CARICOM Skills Certificates, among many others that Government may define.

The Wallet can progressively support additional approved credentials and proofs, such as Age over 18, Senior Status and Proof of Address. Other authorised Government organisations can also use TRIDENT Shared Services to define and issue credentials based on information within their own mandates.

Personal Identification Data, or PID, is a foundational digital identity credential containing approved identity information issued within the national identity ecosystem. It allows trusted identity information to be presented electronically through the TRIDENT Wallet.