FAQ

Persons with Disabilities can have the word “Disability” included on their TRIDENT ID Card to help facilitate access to relevant services. To request this, the person must be registered with the National Disabilities Unit (NDU). Where required, the NDU will provide a Medical Registration Form to be completed by a medical practitioner. As TRIDENT evolves, verified disability status can also be made available through authorised digital services and credentials, including the Verified Data Gateway and TRIDENT ID Wallet, subject to the applicable policies and citizen controls.

Start with the TRIDENT Integration Portal, where you can explore available use cases, APIs, technical documentation, and integration guidance.

To begin hands-on integration, contact the TRIDENT Programme team to request access to the Sandbox and Testing environments, where your organisation can start testing TRIDENT APIs and Shared Services before moving toward production.

No. The TRIDENT Wallet and TRIDENT ID Card are complementary ways of using your trusted identity. The appropriate form depends on the service, the context and the type of information or credential required.

TRIDENT is designed with lifecycle controls for lost or replaced devices, including deactivation of the affected Mobile Authenticator or Wallet. Citizens can use the TRIDENT Citizen Self-Service Portal, also referred to as the User Portal, to view and manage the digital identity capabilities associated with their TRIDENT ID, including supported actions for lost or replaced devices. Detailed recovery and reactivation procedures are provided with the applicable production service.

TRIDENT digital services are being introduced progressively. Availability, eligibility, activation instructions and supported use cases are published through official TRIDENT channels as the modernisation programme advances.

TRIDENT is designed to support approved remote, assisted and in-person identity activation journeys. Remote activation may use the TRIDENT ID Card, authoritative identity information, document checks and biometric verification, depending on the applicable policy and assurance requirements.

TRIDENT ID can be activated either in person or through a fully remote journey, depending on the applicable eligibility and identity-assurance requirements. Remote activation is designed to extend access to citizens wherever they are, including Barbadians living abroad and members of the diaspora. Official instructions, available activation channels, and required identity checks are published as each option becomes available.

Yes. Subject to Government approval and the applicable issuance policies, authorised agencies can use TRIDENT Shared Services to issue their own trusted credentials. Examples may include digital birth certificates, mobile driving licences, health credentials, educational qualifications and CARICOM Skills Certificates, among many others that Government may define.

The Wallet can progressively support additional approved credentials and proofs, such as Age over 18, Senior Status and Proof of Address. Other authorised Government organisations can also use TRIDENT Shared Services to define and issue credentials based on information within their own mandates.

Personal Identification Data, or PID, is a foundational digital identity credential containing approved identity information issued within the national identity ecosystem. It allows trusted identity information to be presented electronically through the TRIDENT Wallet.

The TRIDENT Wallet, also known as the TRIDENT ID Wallet, is a secure app that allows citizens to receive, store, view and present trusted digital credentials linked to their identity and other approved information. It can be used both online and, where enabled, in person.

Yes. Participating services can allow citizens to authenticate using their TRIDENT ID, reducing the need to remember separate usernames and passwords for every connected service.

The TRIDENT Mobile Authenticator, also known as the TRIDENT Mobile ID, is a secure app that you can download to your smartphone and link to your TRIDENT ID Account. Once activated, it lets you sign in to participating services, review authentication requests, and approve important or sensitive actions from your phone.

Instead of relying only on passwords, the Mobile Authenticator gives you an additional trusted way to confirm that it is really you using your TRIDENT ID.

Your TRIDENT ID Account, also known as your TRIDENT Online ID, is your Government-issued digital identity account. It is linked to your verified national identity and gives you a trusted way to sign in, prove who you are, and access participating Government and authorised online services.

Your account can use a username and password for standard access, an email one-time password (OTP) when additional verification is required, and the TRIDENT Mobile ID Authenticator for stronger authentication and approval of sensitive actions.

The TRIDENT ID Card is designed in accordance with applicable ICAO specifications and can support travel where Barbados and the destination country have established the necessary recognition arrangements. Citizens should always check official destination requirements before travelling.

Yes, where an approved service supports card integration. Compatible readers and TRIDENT card middleware can allow authorised applications to retrieve supported identity information from the card, but only after the citizen has been informed of the request and has given consent. Card data is not accessed or shared without the citizen’s consent.

The TRIDENT ID Card includes secure electronic technology and protected card functions. A personal PIN can provide an additional layer of protection for supported electronic uses, combining possession of the card with information known only to the citizen.

Contact EBC and follow the applicable replacement process. Lost, stolen, damaged or otherwise unusable cards should be reported in accordance with EBC requirements and the Identity Management Act.

EBC manages the applicable change-of-residence process. Citizens should follow EBC’s current guidance and notify the relevant authority within the period established by the Identity Management Act.

The required documents depend on citizenship, residency status and the information that must be verified. Check EBC’s current registration guidance before attending, as additional evidence may be required depending on your circumstances.